FAQ

❓ Frequently Asked Questions – Elleglo

1. Where do you ship from?

We ship directly from our trusted fulfillment partners to ensure safe and reliable delivery worldwide.

2. How long does shipping take?

Standard International Shipping usually takes 7–20 business days, depending on your location. You’ll receive a tracking number once your order has been shipped.

3. Do you offer free shipping?

Yes! We provide free international shipping on all orders – no minimum purchase required.

4. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure checkout options for your convenience.

5. Can I return a product if I’m not satisfied?

Absolutely. We offer a 30-day hassle-free return policy. If you’re not 100% satisfied with your order, simply contact us at elleglo.official@gmail.com and we’ll assist you.

6. How do I contact customer support?

You can reach us via email, phone, or social media. We respond within 24 hours on business days.

7. Are your products safe for all hair types?

Yes! Our products are carefully selected to be suitable for different hair types and needs, with a focus on beauty, health, and style.