Frequently Asked Questions❓️
Find answers to common questions about our products.
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Our standard international shipping usually takes 8–20 business days, depending on your location. In some cases, delivery may take a little longer due to customs or local carriers.
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Once your order is shipped, you’ll receive a tracking number via email. You can also track your order anytime on our Order Tracking page using your tracking number.
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If your order hasn’t arrived within the estimated timeframe, please contact our support team. We’ll work directly with our shipping partner to resolve the issue and ensure you receive your order.
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Yes. At Elleglo, we source directly from trusted partners and carefully check product quality before shipping. Your satisfaction and trust are our top priorities.
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Yes. We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, please contact us within 30 days of delivery, and we’ll guide you through the return or exchange process.